FAQ | Allcare Occupational Therapy

Frequently Asked Questions

Do I need a referral?

A referral from your support coordinator, case manager or therapist is helpful. However, you can contact us directly to get started.

Do you work with NDIS participants?

Yes, we support self-managed and plan-managed NDIS participants.

Do you provide aged care services?

Yes, we work with Home Care Package clients to support independence at home.

What areas do you service?

We service Melbourne’s southeast, including Frankston, Mornington Peninsula, and Casey.

Do you offer home visits?

Yes, we provide mobile services and see clients in their own homes.

What happens after the first session?

You’ll receive a personalised plan with clear recommendations and next steps.

Can you help with equipment and home modifications?

Yes—we assess, recommend, and support funding for assistive technology and home modifications.

Do you complete NDIS reports?

Yes, including functional capacity, home and living (supported independent living - SIL, specialised disability accommodation - SDA) assistive technology, and home modification reports.

How often will I need therapy?

It depends on your goals—we tailor support to suit your needs.

How do I get started?

Simply contact us and we’ll guide you through the process.

How long will an initial assessment take?

An initial assessment will take between 60 to 90 minutes and is usually conducted in your home.

What does an initial occupational therapy session involve?

Our goal is to ensure you feel heard, supported, and confident about the next steps. Every session is tailored to you, your preferences, and your unique situation.

Get to know you and your goals

We’ll talk about what’s important to you—whether that’s improving independence at home, returning to meaningful activities, or feeling safer and more confident in your daily routines. If you’re an NDIS participant, we can also explore how your goals align with your current plan.

Discuss your current abilities and challenges

You’ll be asked about your day-to-day activities, including personal care, household tasks, mobility, work, and leisure. This helps us understand where you’re experiencing difficulties and where support may be helpful.

Review your environment

If the session takes place at home, we may look at how your environment supports (or limits) your independence and safety. This can include things like home layout, accessibility, and equipment needs.

Complete relevant assessments

Depending on your needs, we may carry out informal observations or standardised assessments. These help us gain a clearer picture of your strengths and any areas requiring support.

Develop a plan together

At the end of the session, we’ll work with you to outline a personalised therapy plan. This may include recommendations for therapy sessions, strategies, assistive equipment, or reports (such as for NDIS or aged care funding).

Who do we support?

We work with adults across NDIS and aged care who are living with a wide range of physical, cognitive, and psychosocial conditions. These may include:

Neurological conditions

Stroke (including changes in movement, cognition, or behaviour)
Traumatic brain injury (TBI)
Multiple sclerosis (MS)
Parkinson’s disease
Motor neurone disease (MND)
Dementia and other neurodegenerative conditions
Spinal cord injury

Physical and mobility-related conditions

Arthritis and chronic pain conditions
Amputations
Falls and frailty.
Reduced mobility and balance difficulties
Post-surgical recovery or deconditioning

Psychosocial and mental health conditions

Anxiety and depression
Psychosocial disability
Schizophrenia and other complex mental health conditions
Emotional regulation and behavioural challenges

Intellectual and developmental disability

Intellectual disability
Autism spectrum disorder (adults)
Conditions impacting learning, communication, and daily functioning.

Chronic health conditions

Diabetes-related complications
Cardiovascular conditions
Respiratory conditions (e.g., COPD)
Fatigue-related conditions

Age-related changes

Functional decline associated with ageing
Memory and cognitive changes
Reduced confidence with daily activities
Increased falls risk or safety concerns at home.

How we help

Regardless of diagnosis, we focus on supporting you to:

Maintain independence in daily activities.
Improve safety and confidence at home and in the community.
Access the right equipment and home modifications.
Build skills and routines that support your goals and quality of life.